FAQs regarding school furniture
1.What is the lead time of your products?
Our school furniture is manufactured in India and only certain specific parts like the chair back and seat, certain joiners are imported. So we can supply the furniture typically between 4-5 weeks from the date we receive the Purchase order.
2. How long does the furniture take to install?
We require up to 3 days for installing a large volume of furniture, for example 500 units. For smaller orders like 80 units or so, there is no need for installation as our products will be fully assembled before delivery. Orders from customers outside the NCR are mostly assembled on site, unless the order is for a low volume in which case we consider the cost of freight vis a vis the cost of installation and decide on the best option.
3. Will the same products be available after a few years?
Yes, if you need to purchase additional units for your school, the same models will be available.
4. What are your products priced at?
Our products’ prices are subject to change depending upon the cost of raw materials, primarily wood and steel. As of now, the MRP for a single chair ranges from Rs. 2300 – Rs. 2600, for a single desk is Rs. 2400 – Rs. 3400 and a double desk is Rs. 4900 – Rs. 6000.Of course these are list prices and will vary depending on the volume, model, size and options selected by the client.
5. What kind of warranty do you offer?
Our products are covered under warranty for 5 years for the frame structure, 1 year for wooden parts and 2 years for the powder coating. In this regard, we surpass the industry norms, as most suppliers offer warranty for only up to 6 months or 1 year.
6. What kind of after sales service do you offer?
In the case of any wear and tear, Magnum supplies spare parts at a nominal cost. And replacements are possible immediately or within a week at most, depending on the volume. A Magnum technician can be dispatched to your site within 24 – 48 hours at most to fix any issues. Additionally, we provide annual free of cost site visits to preferred clients to review any maintenance requirements.
7. How should I keep my furniture clean?
We highly recommend using Colin and not a damp cloth because moisture harms wood and will reduce your furniture’s lifespan.
For any queries related to products and warranty, please contact our Customer Relations Manager on +91 856086909 or email us at info@magnum-sadoshima.com
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