FAQs regarding Office Furniture

1.How long does it take for delivery?

Our lead time for products manufactured here is 3-4 weeks and for imported good, it is 8-9 weeks. However, we keep stocks of certain imported products in order to reduce the lead time.

2.How long does installation take?

It depends upon the volume of furniture ordered. For a small order of 20 units or less, it takes less than a day but it can take up to a week for a large order of 400 workstations. If you need a large amount of furniture installed at a new office, it is best to commence installation after the site is completely ready with all the necessary electrical fittings and carpets. Most people try to get furniture installed while the site is still under construction or renovation, which is not ideal as it can potentially lead to delays.

3. Will the same products be available after a few years?

In all likelihood, yes. If they are made at our plant in Gurgaon, we can obviously supply the same model after a few years as well. Regarding imported furniture, if a model is going to be discontinued in the near future, we inform our clients well in advance.

4. What are your products priced at?

We have a very wide range of office furniture, as you can see on our website. For imported furniture the price is subject to change depending upon the quantity ordered, the customs duty, price of freight and the exchange rate at the time. Since, there are so many variables, it’s best to get a quote from us about your specific requirements.

However, to give you an indication, we have chairs starting from Rs. 6,000 and our Workstations (Sharing configuration) typically start at Rs 10000. Pedestals and Metal Cabinets are quoted according to the clients requirements of finish (Metal / Laminate) and configuration.

5. What kind of warranty do you offer?

The duration of our warranty depends upon the parts in question, as mentioned below:

8 years for all frames.

5 years for the structure, table tops, mechanism under the seat surfaces, pneumatic cylinders / gas lift.

3 years for handrails panels, movable parts (including lower back supports, air pressure rods, 2D and 3D armrests), casters and glide, locks, rails and resin parts.

2 years for electronic components (including lift-able table legs and electric table adjuster), height adjustable mechanisms and electronics, hinges, shock absorbers and spare parts. The warranty period of the spare parts after replacement is the rest of the period covered by the original warranty.

1 year for the exterior / surface treatment (discoloration / fading of coating and resin parts, normal wear and tear of leather / fabric). Items purchased at discounted and custom-made products (e.g. products of which design changes and / or products that exceed the maximum standard dimensions).

6. What kind of after sales service do you offer?

In case of any wear and tear, Magnum supplies spare parts for a nominal fee. And replacements are possible immediately or within a week at most, depending on the volume. A Magnum technician can be dispatched to your site within a day or two at most to fix any issues. Additionally, we provide annual free of cost site visits to preferred clients to review any maintenance requirements. Rest assured, our furniture is of the highest quality and if maintained properly, will last much longer than you would expect!

7.How should my furniture be cleaned?

Each product varies, so please contact us with any queries.

For any queries related to products and warranty, please contact our Customer Relations Manager on +91 856086909 or email us at crm@magnum-sadoshima.com